TAN Chong Ekspres Auto Servis Sdn Bhd (TCEAS) recently emerged as champion in the Nissan Service Advisor Excellence Competency (NISAC) Award Asia Regional Contest held in Thailand.
Ernest Chong Ruichen (pix, top) from Nissan Kuching 3S Centre, who took national honours in the NISAC National Contest in April 2018, was chosen to represent Malaysia for the regional competition.
Being the youngest contestant, Chong topped the Service Advisor contest, beating other more experienced contestants from Hong Kong, Singapore, South Korea, Philippines, Brunei and Sri Lanka. He was commended for his extraordinary soft skills based on the “Nissan Sales and Service Way” method in handling standards and customers’ mindset.
The regional competition was organised by Nissan Motor Co Ltd, aimed to recognise and award the best-skilled service advisor from after-sales and service divisions. The contest evaluation aspects involved method in welcoming customers, seriousness in meeting customer’s needs and wants, transparency for the customer’s peace of mind, and sincere explanation for customer’s thorough understanding,
“We are extremely proud of Ernest Chong’s achievement as the champion of NISAC. Being the youngest achiever, he will be a role model in setting quality service standards to many other Nissan service advisors here in Malaysia. We will continue to improve the skills and capabilities of our service specialists, and consistently provide our customers with the highest after-sales and service support”, said TCEAS head of after-sales, Michael Yao Tsu-Wei.